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Citizens Advice Kensington Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

About Us

Citizens Advice Kensington & Chelsea Service aims:

  • To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively and equally.
  • To exercise a responsible influence on the development of social policies and services both locally and nationally.

The Citizens Advice Service is independent and provides free, confidential, and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality. We work with the Adult Social Care team at Royal Borough of Kensington and Chelsea which allows us to work more closely with Age UK Kensington and Chelsea and Action Disability Kensington and Chelsea and with a broader range of adult support services including those for adults living with learning difficulties or mental health difficulties.

We are hugely grateful for the support we receive from all of our outreach partners in assisting us to reach residents. We currently deliver advice and support to vulnerable adults at Pall Mall Mental Health Centre, Chelsea and Westminster Hospital, St Charles Hospital, and numerous community organisations. We continue to work with the survivors of the Grenfell Tower Tragedy.

Our staff work tirelessly to ensure that residents’ enquiries and difficulties are dealt with efficiently and effectively. The greatest number of enquiries we receive are in regards to welfare benefits, followed by housing, then debt, then immigration. Our advisers are skilled in delivering advice across all areas of social welfare law and are also able to draw on the knowledge and experience of our specialist advisers.

For over 20 years we have delivered much needed advice and support to inmates at Wormwood Scrubs Prison to support them in their release and rehabilitation and to support their families. We are currently exploring how we can better support families and include this in our partnership working with the prison service. We are also able to offer advice and support to prison staff.

We are working together to:

  • Make our services more accessible
  • Provide a quality service
  • Represent our clients’ interests
  • Raise our profile
  • Obtain the human and financial resources we need to achieve these goals

Please Note

During the coronavirus emergency, we are concentrating our efforts on providing advice by phone and online.

Please telephone us if you need help or refer to our online information. We offer free, confidential, impartial and independent advice on a wide range of subjects.

Our contact details are here. You can also find advice online here.