The Kensington & Chelsea Citizens Advice Bureau can only provide a full service to people who live, work, or study in Kensington & Chelsea.
Currently, for health and safety reasons, we’ve stopped unannounced drop-ins at our offices. However, we are still here and our advisers are offering advice on a daily basis by phone and/or email. Following initial advice by phone or email, further appointments can be by phone or face-to-face at our offices if required. We have interview rooms at 1 Thorpe Close in the north and Chelsea Town Hall in the south.
You can get advice in the following ways:
- by phone (free) – 0808 278 7982
- online enquiry – visit the online enquiry page
- by post – Citizens Advice, Chelsea Old Town Hall, Kings Road, London, SW3 5EB
- on the Citizens Advice website
- chat with an online adviser from the national Citizens Advice website
Helpline opening timesOperated by Citizens Advice Kensington & Chelsea
|Wednesday||9.00 - 17.00|
|Tuesday||9.00 - 17.00|
|Thursday||9.00 - 17.00|
|Monday||9.00 - 17.00|
|Friday||9.00 - 17.00|
Our phone lines are open Monday to Friday from 9am to 5pm. We are receiving a lot of calls so you may have to wait for us to answer your calls- Please be patient. You may find it easier to reach us between 10am to 1pm.
When you contact us through the adviceline, the system routes local calls to local advisers from Kensington & Chelsea Citizens Advice, to assist you with your enquiry. Where a local adviser isn’t available to take a call, the system will attempt to put the call in the queue. From here it can be answered by a local adviser, or by an adviser at one of our centrally funded National Backup Centres based at Citizens Advice. If no adviser is available and the queue is full, then you will hear options to transfer to a partner, such as the Consumer Service and National Debt Line.
Alternatively, you can contact us via our Get Help Online Page. Our trained advisers will carry out an assessment to try to find the best way to help solve your problem.