The Kensington & Chelsea Citizens Advice Bureau can only provide a full service to people who live, work, or study in Kensington & Chelsea.
We’ve stopped giving face to face advice due to the corona virus emergency, however we are still here and our advisers can give you advice in person by telephone and/or email.
You can get advice in the following ways:
- by phone (free) – 0808 278 7982
- online enquiry – visit the online enquiry page
- by post – Citizens Advice, Chelsea Old Town Hall, Kings Road, London, SW3 5EB
- on the Citizens Advice website
- chat with an online adviser from the national Citizens Advice website
Helpline opening timesOperated by Citizens Advice Kensington & Chelsea
|Wednesday||9.00 - 17.00|
|Tuesday||9.00 - 17.00|
|Thursday||9.00 - 17.00|
|Monday||9.00 - 17.00|
|Friday||9.00 - 17.00|
Our phone lines are open Monday to Friday from 9am to 5pm. We are receiving a lot of calls so you may have to wait for us to answer your calls- Please be patient. You may find it easier to reach us between 10am to 1pm.
When you contact us through the adviceline, the system routes local calls to local advisers from Kensington & Chelsea Citizens Advice, to assist you with your enquiry. Where a local adviser isn’t available to take a call, the system will attempt to put the call in the queue. From here it can be answered by a local adviser, or by an adviser at one of our centrally funded National Backup Centres based at Citizens Advice. If no adviser is available and the queue is full, then you will hear options to transfer to a partner, such as the Consumer Service and National Debt Line.
Alternatively, you can contact us via our Get Help Online Page. Our trained advisers will carry out an assessment to try to find the best way to help solve your problem.