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Citizens Advice Kensington Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Contact Us

The Kensington & Chelsea Citizens Advice Bureau can only provide a full service to people who live, work, or study in Kensington & Chelsea.

Currently, for health and safety reasons, we’ve stopped unannounced drop-ins at our offices. However, we are still here and our advisers are offering advice on a daily basis by phone and/or email.  Following initial advice by phone or email, further appointments can be by phone or face-to-face at our offices if required. We have interview rooms at 1 Thorpe Close in the north and Chelsea Town Hall in the south.

You can get advice in the following ways:

Helpline opening times

Operated by Citizens Advice Kensington & Chelsea
Wednesday9.00 - 17.00
Tuesday9.00 - 17.00
Thursday9.00 - 17.00
Monday9.00 - 17.00
Friday9.00 - 17.00

Our phone lines are open Monday to Friday from 9am to 5pm. We are receiving a lot of calls so you may have to wait for us to answer your calls- Please be patient. You may find it easier to reach us between 10am to 1pm.

When you contact us through the adviceline, the system routes local calls to local advisers from Kensington & Chelsea Citizens Advice, to assist you with your enquiry. Where a local adviser isn’t available to take a call, the system will attempt to put the call in the queue. From here it can be answered by a local adviser, or by an adviser at one of our centrally funded National Backup Centres based at Citizens Advice. If no adviser is available and the queue is full, then you will hear options to transfer to a partner, such as the Consumer Service and National Debt Line.

Alternatively, you can contact us via our Get Help Online Page. Our trained advisers will carry out an assessment to try to find the best way to help solve your problem.

Christmas Opening Hours
All services will be closed from 1pm on Friday 24th December until Tuesday 4th January at 10am.
The Kensington & Chelsea foodbank opening hours during the festive period will be as follows:
Tuesday 21st December 2021 – 11am – 1pm
Thursday 23rd December 2021 – 12pm – 3pm
Thursday 30th December 2021 – 1pm – 3pm
We will resume as normal in the New Year 2022
You can contact the foodbank on 020 3728 9003 if you require voucher during the period that our offices are closed.

Here are emergency contact details during the festive period:

The Samaritans – 0845 790 9090
Domestic Violence Helpline – 0808 200 0247
SANE – 0300 304 7000
CALM (Campaign Against Living Miserably: Males only) – 0800 585 858
PAPYRUS (Prevention of Young Suicide)– 0800 0684141