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Citizens Advice Kensington Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

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Volunteering from the office and at home

Since the coronavirus outbreak we have changed the way our services work. Our staff and volunteers now work in a hybrid model: working from both home and from the office to help people by phone, email and, in certain circumstances, in person.

As a new volunteer you’ll be supported by a team of managers and work alongside other volunteers. We discuss with new volunteers their preference for office or home working, but in the early stages of volunteering you may be asked spend time in the office, watching and learning how our service operates and to allow us to monitor your progress.

If your application is successful, we’ll discuss this fully, but before applying you might want to consider that:

  • you may need a quiet, confidential space you can use at home
  • you’ll need to be comfortable with IT and have a secure computer you can use
  • you will need to be able to access our offices in Chelsea and /or North Kensington
  • you will need access to a smartphone with either iOS 14 or later, or Android 7.0 or later

If you’re not sure you have the right equipment or foresee a difficulty volunteering from the office or at home, we can discuss this during any interview you might be invited to.

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