Citizens Advice Kensington & Chelsea
We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
Our goal is to help everyone find a way forward, whatever problem they face. We offer advice and information on a wide range of subjects including Welfare Benefits, Employment, Housing, Consumer, Legal, Tax, Family law, Energy suppliers and Immigration & Nationality.
We’re an independent charity and part of the Citizens Advice network across England and Wales.
Last year we helped 4,500 residents, 14% of the borough’s adult population. We helped them claim more than £4.5m in benefits, grants, compensation and debt write-offs.
You can call us for information and advice on
0808 278 7982 (freephone)
Our phone lines are open Monday to Friday from 9am to 5pm. We are answering a lot of calls so you may have to to wait for us to answer your call, please be patient. You may find it easier to reach us between 10am to 1pm.More contact options
Our office at Chelsea Old Town Hall, Kings Road, London SW3 5EB is open (entrance on Chelsea Manor Gardens): Monday-Friday 10.00am - 4.00pm for pre booked appointments and to drop off documents only.
Please do not attend in person if you are required to self-isolate or you or a member of your household has covid symptoms.
If you have a new query or cannot attend the office in person, please call our adviceline number instead: 0808 278 7982 (freephone)
For further information and emergency numbers please refer to our contact page.
Get help online
You can make an enquiry online by filling out one of our forms which will be handled by an adviser.
(We will try to contact you within 3 working days).Make an online enquiry
Advice and support drop-in sessions
We run drop-in sessions at the K&C Food Bank @ Notting Hill Methodist Church, Lancaster Road W11:
Tuesdays 11am - 1pm
Fridays 1pm - 3pm