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Kensington & Chelsea Citizens Advice

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Kensington & Chelsea Citizens Advice

Citizens Advice Kensington & Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face. We offer advice and information on a wide range of subjects including Welfare Benefits, Employment, Housing, Consumer, Legal, Tax, Family law, Energy suppliers and Immigration & Nationality.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

Last year we helped 15,000 residents, 14% of the borough’s adult population. 60% of them had a disability or long-term health condition. We helped them claim more than £4.5m in benefits, grants, compensation and debt write-offs.

Corona Virus updates

We have put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19). We are continuing to support local residents by phone, email and webchat. In addition to telephone appointments we offer face to face appointments at our Chelsea office and office in Thorpe Close, North Kensington.

COVID-19 updates

Get help online

You can make an enquiry online by filling out one of our forms which will be handled by an adviser.

(We will try to contact you within 3 working days).

Make an online enquiry

Advice and support drop-in sessions

We are hosting advice drop-in sessions at Kensington and Chelsea Foodbank on Tuesdays, 11am - 1pm

If you have a question about your benefits, housing or anything else visit us at:

Notting Hill Methodist Church
240 Lancaster Rd
W11 4AH

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do.

See the roles we're currently recruiting for. Could you join them?

Our volunteer opportunities

Research and campaigns

We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.

Support our national campaigns

“It is those least able to shoulder the burden who have been impacted the most.”

Trust for London has released its 2021 London Poverty Profile report, which you can access here:


The cut to Universal Credit will pull 2.3 million people into debt.

It doesn't have to be like this.

The government must #KeepTheLifeline.

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