Important Service Update – Tuesday 9th June
Due to staff training, our Chelsea Theatre drop-in service will not be running on Tuesday 9th June.
Our Adviceline service will be available from 10:00am to 1:00pm on this day.
Our Foodbank Outreach service will operate as usual.
Call Our Adviceline : 0808 278 7982 - Monday to Friday ( 10 AM - 4 PM )
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Call Our Adviceline : 0808 278 7982 - Monday to Friday ( 10 AM - 4 PM ) 〰️
We’re here to help you
Citizens Advice Kensington and Chelsea is an advice agency and charity that provides free advice to people who live and work in the Royal Borough of Kensington and Chelsea. We can give you the knowledge and the confidence you need to find your way forward – whoever you are, and whatever your problem.
This Volunteers' Week (1-7 June 2026) , we're celebrating the incredible people who give their time, skills, and energy to support our community at Citizens Advice Kensington and Chelsea.
Every year, our volunteers help thousands of local residents access the advice and support they need on issues including debt, housing, benefits, employment, and more. They are often the first friendly face a client meets and play a vital role in ensuring people receive the help they need during some of life's most challenging moments.
The impact of our service would not be possible without the dedication, compassion, and commitment of our volunteers. Their contribution strengthens our community and helps ensure that everyone can access free, independent, confidential, and impartial advice.
As you watch this video, we invite you to join us in recognising and celebrating the remarkable difference our volunteers make every day.
Our Mission
Citizens Advice Kensington and Chelsea provides free, independent, confidential and impartial advice and information to residents of the Royal Borough of Kensington and Chelsea. In carrying out our mission we value diversity, promote equality and challenge discrimination at every turn.
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Citizens Advice Kensington and Chelsea’s services are provided free to use at the point of delivery.
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The service provided by Citizens Advice Kensington and Chelsea is completely independent. This means that we can offer impartial advice to you and to take up any issue with the appropriate authority on your behalf.
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Citizens Advice Kensington and Chelsea offers confidentiality to clients. Nothing that we learn from you, including the fact you visited us, will be passed on to anyone outside the service without your express permission.
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Our service acts with impartiality. It's open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude. Even if we disagree with you, we will work to act in your interests.
Become a Trustee
Becoming a Trustee is a voluntary, rewarding role where you give back to the community, develop leadership skills, use your experience, learn from others, and help guide how Citizens Advice K&C is run.
Volunteer with us
Our highly trained volunteers come from all sorts of backgrounds and use their wide range of skills to help with everything we do.
Find us!
We operate from a range of locations across the Royal Borough of Kensington and Chelsea. Click the button below to find our services.