We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
Our goal is to help everyone find a way forward, whatever problem they face. We offer advice and information on a wide range of subjects including Welfare Benefits, Employment, Housing, Consumer, Legal, Tax, Family law, Energy suppliers and Immigration & Nationality.
We’re an independent charity and part of the Citizens Advice network across England and Wales.
You can call us for information and advice on
0808 278 7982 (freephone)
Our phone lines are open Monday to Friday from 9am to 5pm. We are answering a lot of calls so you may have to to wait for us to answer your call, please be patient. You may find it easier to reach us between 10am to 1pm.
More contact options
We have put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19). We are continuing to support local residents by phone, email and webchat. However, to protect our clients, staff and volunteers, we have temporarily suspended our face-to-face and outreach services.
COVID-19 updates
You can make an enquiry online by filling out one of our forms which will be handled by an adviser.
(We will try to contact you within 3 working days).
Make an online enquiry
Please note that we will be closed on Friday 2nd and Monday 5th April and will not be able to respond to your enquiries made by email or telephone.
We will resume normal working hours on Tuesday 6th April.
We wish you a happy Easter.
We would like you to join us at Citizens Advice Kensington & Chelsea’s AGM on 18th February at 6pm. The meeting will be held virtually in regards to the Covid 19 restriction.
To reserve your space please email: kim.brookes@citizensadvicekc.org.uk by 12th February 2021.
