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Citizens Advice Kensington Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

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Citizens Advice Kensington Chelsea

We are open for pre-booked appointments

Our office is open for pre-booked appointments Monday-Friday 10.00am - 4.00pm.

If you find it difficult to use telephone advice come in to our office during open hours. Our receptionist will help you use AdviceLine, but they cannot give advice. Our office entrance is on Chelsea Manor Gardens at the back of Chelsea Old Town Hall, Kings Road, London SW3 5EB. We can also make arrangements to see you at one of our outreach locations in North Kensington.

Call Advice Line Freephone

0808 278 7982

9am - 5pm, Monday to Friday
What you need to know
  • The best time to call is 10am-1pm when the line is least busy.
  • It may take 30-40 minutes to speak to an adviser, please be patient
    • If all our lines are busy you will be answered by Citizens Advice out of the borough. They will help you and refer you to us if necessary.
  • If your problem needs a face to face appointment we will offer you one; but we need to speak to you over the phone first to assess how best to help you.

Our latest tweets

AvatarCitizens Advice Kensington & Chelsea@CitizensAdv_KC·
5h

🇺🇦 Are you or someone you know Ukrainian & would benefit from guidance on applying online for a UK visa?

🛂 This Home Office video explains how the process works:
https://bit.ly/38nJDui (English)
https://bit.ly/3MXvTFC (Ukrainian)
https://bit.ly/3LT3y25 (Russian)

AvatarCitizens Advice Kensington & Chelsea@CitizensAdv_KC·
11h

👑 The Jubilee Bank Holidays take place on 2nd and 3rd June.

💼 The extra Bank Holiday won't necessarily mean an extra paid day off. It all depends on the wording of your contract.

⤵️ Find out more: https://bit.ly/3LqrcCK

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Find out what your rights are if your relationship has broken down. You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help. Family and Relationship advice