Free, confidential and impartial advice to help everyone find a way forward, whatever problem they face.
Last year we helped:
£5.6min extra income
We are open for pre-booked appointments
Our office is open for pre-booked appointments Monday-Friday 10.00am - 4.00pm.
If you find it difficult to use telephone advice come in to our office during open hours. Our receptionist will help you use AdviceLine, but they cannot give advice. Our office entrance is on Chelsea Manor Gardens at the back of Chelsea Old Town Hall, Kings Road, London SW3 5EB. We can also make arrangements to see you at one of our outreach locations in North Kensington.
Call Advice Line Freephone
0808 278 79829am - 5pm, Monday to Friday
- The best time to call is 10am-1pm when the line is least busy.
- It may take 30-40 minutes to speak to an adviser, please be patient If all our lines are busy you will be answered by Citizens Advice out of the borough. They will help you and refer you to us if necessary.
- If your problem needs a face to face appointment we will offer you one; but we need to speak to you over the phone first to assess how best to help you.
Our latest tweets
🔁 Managed migration to Universal Credit has restarted.
💻 Those who receive a migration notice from DWP will need to claim UC online, although there is provision for claims to be made via a dedicated ‘UC migration notice helpline’.
⤵️ Read more: https://bit.ly/3LmyKX5
🕋 Making the Hajj and Umrah pilgrimages this year?
✈️ The Civil Aviation Authority has warned against fake deals and unlicensed companies claiming to be ATOL protected.
✅ Check your provider has an ATOL certificate and a Hajj visa is included: https://bit.ly/3kFbl8u