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Kensington & Chelsea Citizens Advice

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Kensington & Chelsea Citizens Advice

Citizens Advice Kensington & Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face. We offer advice and information on a wide range of subjects including Welfare Benefits, Employment, Housing, Consumer, Legal, Tax, Family law, Energy suppliers and Immigration & Nationality.

We’re an independent charity and part of the Citizens Advice network across England and Wales.

Last year we helped 4,500 residents, 14% of the borough’s adult population. We helped them claim more than £4.5m in benefits, grants, compensation and debt write-offs.

Visit Us

Our office at Chelsea Old Town Hall, Kings Road, London SW3 5EB is open (entrance on Chelsea Manor Gardens): Monday-Friday 10.00am - 4.00pm for pre booked appointments and to drop off documents only.

Please do not attend in person if you are required to self-isolate or you or a member of your household has covid symptoms.

If you have a new query or cannot attend the office in person, please call our adviceline number instead: 0808 278 7982 (freephone)

For further information and emergency numbers please refer to our contact page.

Get help online

You can make an enquiry online by filling out one of our forms which will be handled by an adviser.

(We will try to contact you within 3 working days).

Make an online enquiry

Advice and support drop-in sessions

We run drop-in sessions at the K&C Food Bank @ Notting Hill Methodist Church, Lancaster Road W11:

Tuesdays 11am - 1pm

Fridays 1pm - 3pm

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do.

See the roles we're currently recruiting for. Could you join them?

Our volunteer opportunities

Research and campaigns

We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.

Support our national campaigns