Citizens Advice Kensington & Chelsea
We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
Our goal is to help everyone find a way forward, whatever problem they face. We offer advice and information on a wide range of subjects including Welfare Benefits, Employment, Housing, Consumer, Legal, Tax, Family law, Energy suppliers and Immigration & Nationality.
We’re an independent charity and part of the Citizens Advice network across England and Wales.
Last year we helped 15,000 residents, 14% of the borough’s adult population. 60% of them had a disability or long-term health condition. We helped them claim more than £4.5m in benefits, grants, compensation and debt write-offs.
Contact us
You can call us for information and advice on
0808 278 7982 (freephone)
Our phone lines are open Monday to Friday from 9am to 5pm. We are answering a lot of calls so you may have to to wait for us to answer your call, please be patient. You may find it easier to reach us between 10am to 1pm.
More contact optionsCorona Virus updates
We have put in place precautions following guidance released by Public Health England in relation to the outbreak of Coronavirus (COVID-19). We are continuing to support local residents by phone, email and webchat. In addition to telephone appointments we offer face to face appointments at our Chelsea office and office in Thorpe Close, North Kensington.
COVID-19 updatesGet help online
You can make an enquiry online by filling out one of our forms which will be handled by an adviser.
(We will try to contact you within 3 working days).
Make an online enquiryAdvice and support drop-in sessions
We are hosting advice drop-in sessions at Kensington and Chelsea Foodbank on Tuesdays, 11am - 1pm
If you have a question about your benefits, housing or anything else visit us at:
Notting Hill Methodist Church
240 Lancaster Rd
London
W11 4AH