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Citizens Advice Kensington Chelsea

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

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Citizens Advice Kensington Chelsea

We are open for pre-booked appointments

Our office is open for pre-booked appointments Monday-Friday 10.00am - 4.00pm.

If you find it difficult to use telephone advice come in to our office during open hours. Our receptionist will help you use AdviceLine, but they cannot give advice. Our office entrance is on Chelsea Manor Gardens at the back of Chelsea Old Town Hall, Kings Road, London SW3 5EB. We can also make arrangements to see you at one of our outreach locations in North Kensington.

Call Advice Line Freephone

0808 278 7982

9am - 5pm, Monday to Friday
What you need to know
  • The best time to call is 10am-1pm when the line is least busy.
  • It may take 30-40 minutes to speak to an adviser, please be patient
    • If all our lines are busy you will be answered by Citizens Advice out of the borough. They will help you and refer you to us if necessary.
  • If your problem needs a face to face appointment we will offer you one; but we need to speak to you over the phone first to assess how best to help you.

Our latest tweets

AvatarCitizens Advice Kensington & Chelsea@CitizensAdv_KC·
7h

🔁 Managed migration to Universal Credit has restarted.

💻 Those who receive a migration notice from DWP will need to claim UC online, although there is provision for claims to be made via a dedicated ‘UC migration notice helpline’.

⤵️ Read more: https://bit.ly/3LmyKX5

AvatarCitizens Advice Kensington & Chelsea@CitizensAdv_KC·
7h

🕋 Making the Hajj and Umrah pilgrimages this year?

✈️ The Civil Aviation Authority has warned against fake deals and unlicensed companies claiming to be ATOL protected.

✅ Check your provider has an ATOL certificate and a Hajj visa is included: https://bit.ly/3kFbl8u

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On these pages you can find information about renting/buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home. Housing advice

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Here is information you may need to make good financial choices, including help to deal with debt problems, how to avoid losing your home and how to improve your financies. Debt and Money advice

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Get advice on your consumer rights, including complaints and trading standards. Consumer advice

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Find out what your rights are if your relationship has broken down. You can also find out how to deal with things like making a will, registering a birth or changing your name, and where else to go for help. Family and Relationship advice