Our Mission

Citizens Advice Kensington and Chelsea provides free, independent, confidential and impartial advice to everyone who lives or works in the Royal Borough of Kensington and Chelsea on their rights and responsibilities. We value diversity, promotes equality and challenges discrimination.

Our service aims to provide the advice people need for the problems they face & improve the policies and practices that affect people's lives

  • Citizens Advice Kensington and Chelsea’s services are provided free to use at the point of delivery.

  • The service provided by Citizens Advice Kensington and Chelsea is completely independent. This means that we can offer impartial advice to you and to take up any issue with the appropriate authority on your behalf.

  • Citizens Advice Kensington and Chelsea offers confidentiality to clients. Nothing that we learn from you, including the fact you visited us, will be passed on to anyone outside the service without your express permission.

  • Our service acts with impartiality. It's open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude. Even if we disagree with you, we will work to act in your interests.

Advice areas

  • Benefits

    It's important to make sure that you get all that you're entitled to. We advise on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. We also advise about council tax and housing costs, national insurance, payment of benefits and problems with benefits.

  • Work

    We give advice on your rights at work to make sure you stay protected and get the right support. We advise on pay, working hours, and time off, as well as maternity and paternity rights, raising grievances at work, disciplinaries, dismissal, redundancy and resignations. Sometimes we may also identify discrimination.

  • Debt and Money

    Dealing with money issues can be hard. Understanding credit or mortgages can help financially or help you to avoid falling into debt. We help you make the right choices, including help to deal with debt problems, avoid losing your home and get your finances back into shape. Our debt advice can help you to manage your money.

  • Consumer

    We believe in a better deal for consumers. We want you to know where you can turn to for advice about a purchase, when you are not happy with a service, or where your consumer rights have been infringed. We advise on a range of consumer issues including scams, utilities contracts, holidays and transport.

  • Housing

    Housing issues will always arise and therefore you need to know your rights and responsibilities. We can advise you about how to go about renting or buying a home, just finding somewhere to live, how to handle problems with your landlord, and also help to avoid losing your home. We also can advise on repairs and claiming your deposit.

  • Family

    We advise on a range of family and relationship issues, such as looking after people and what to do when a relationship ends. Our advice service can give you information about establishing child maintenance agreements, understanding the procedures for divorce, and even explain the process for writing a will.

  • Law and Courts

    While we are not a law centre, you can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer through our service. We have referral pathways to lawyers at partner organisations and can signpost you to appropriate, local legal advice if you need it.

  • Immigration

    If you need help with your immigration issues, our service is able to help. We can provide OISC level one advice regarding staying in the UK, including dealing with visas, explaining your entitlement to benefits if you are not a British Citizen, as well as provide details of immigration services and your immigration status.

  • Health

    We can advise you about health and social care services, especially those that are available in the Royal Borough of Kensington and Chelsea. You may be looking to be signposted to local health services, want help making a complaint, or you might want to know the rules relating to health at work or your rights to benefits when ill.