Volunteer with us
Citizens Advice Kensington and Chelsea (CAKC) is a volunteer-led organisation. This means that we put voluntary staff at the heart of everything we do. Our voluntary staff see and support the majority of our clients and we could not achieve our mission without them. That’s why we make the commitment to give our voluntary staff a first-class volunteering experience: including providing them with support through our rigorous and nationally recognised training programme, and ensuring their commitment is rewarded through exciting social events and community activities.
You can learn more about our volunteer opportunities by reading further on this page or contact us at volunteer@citizensadvicekc.org.uk.
(If you’re currently getting help from Citizens Advice, you won’t be able to volunteer with us. We ask that you wait for six months after receiving support before applying to join us as a volunteer)
Are you a retired legal professional?
Have you spent a career helping people find solutions, defending their rights, and navigating complex systems?
Now you can use those same skills to make a direct impact in your local community as a VOLUNTEER ADVISOR
Every week, our Volunteer Advisors help local Kensington & Chelsea residents facing challenges with housing. debt. employment and benefits. Many of these cases have legal or procedural complexities and that’s where your expertise makes a real difference.
Your background as a lawyer, barrister or legal executive means you can;
Quickly identify the core issues with a client’s problem
Interpret legislation, contacts, or correspondence with clarity
Spot potential injustices and guide clients towards fair outcomes
We’ll provide full training and ongoing support. If you would like to apply please fill in an online application, clicking
Volunteering with us is a chance to give back to the local community while gaining valuable knowledge through Citizens Advice training. You’ll boost your employability by developing new skills, meet like-minded people, and build lasting friendships. Most importantly, you’ll help people access vital support—whether it’s benefits, housing, health services, or guidance with complex forms—while making a real difference to those who are isolated, vulnerable, or struggling.
What’s in it for you
You’ll have the opportunity to take part in a range of learning opportunities with us including online self-study, shadowing our advice team, and participating in a range of workshops too. You’ll also get to practice what you’ve learned with real clients! Volunteers who complete our training can get nationally recognised certifications.
Get Training!
Join our community
At Citizens Advice Kensington and Chelsea, you’ll become part of an active and friendly community of people who want to improve the lives of residents in Kensington and Chelsea while making friendships that can last a lifetime. We host regular events where we come together to raise money, get to know each other and say “thank you” for the time our volunteers give to us. Recent trips include visits to Kensington Palace and taking part in various fundraising walks in the glorious summer sunshine!
Volunteer Roles
Other volunteer roles we are currently recruiting for;
Research & Campaigns Volunteer
Citizens Advice Kensington and Chelsea are looking for a volunteer to support research and campaigns focused on digital inclusion and reducing barriers to essential services.
This is a great opportunity for someone interested in social justice, research, policy, or community engagement. You’ll help analyse trends, gather evidence, support campaigns, and contribute to projects that improve access to services for local residents.
Client Support & Form Filling Volunteer
Citizens Advice Kensington and Chelsea are looking for friendly and patient volunteers to support clients on our Adviceline and outreach locations and also by helping them complete important forms, such as benefits applications, housing forms, and other essential paperwork.
Volunteering FAQs
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Yes, all applicants will have to complete an online application form on our volunteer management ‘Assemble’ platform. We conduct an interview for all our volunteer roles.
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Depending on the role, volunteer is required to commit to either one or two days per week. Hours are from 9:30 am - 4:30 pm.
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All volunteer travel expenses will be paid.
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Volunteers must be over 18 years of age.
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Yes we do but on a limited basis.
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If you’re currently getting help from Citizens Advice, you won’t be able to volunteer with us. We ask that you wait for six months after receiving support before applying to join us as a volunteer.