Volunteer with us
Citizens Advice Kensington and Chelsea (CAKC) is a volunteer-led organisation. This means that we put voluntary staff at the heart of everything we do. Our voluntary staff see and support the majority of our clients and we could not achieve our mission without them. That’s why we make the commitment to give our voluntary staff a first-class volunteering experience: including providing them with support through our rigorous and nationally recognised training programme, and ensuring their commitment is rewarded through exciting social events and community activities.
You can learn more about our volunteer opportunities by reading further on this page or contact us at volunteer@citizensadvicekc.org.uk.
What’s in it for you
Volunteering with us is a chance to give back to the local community while gaining valuable knowledge through Citizens Advice training. You’ll boost your employability by developing new skills, meet like-minded people, and build lasting friendships. Most importantly, you’ll help people access vital support—whether it’s benefits, housing, health services, or guidance with complex forms—while making a real difference to those who are isolated, vulnerable, or struggling.
Complete our training and get qualified
You’ll have the opportunity to take part in a range of learning opportunities with us including online self-study, shadowing our advice team, and participating in a range of workshops too. You’ll also get to practice what you’ve learned with real clients! Those volunteers who complete our training can get nationally recognised certifications for help in your future career or simply for the satisfaction of building your knowledge and skills.
Join our community
Citizens Advice Kensington and Chelsea, you’ll become part of active and friendly community of people who want to improve the lives of residents in Kensington and Chelsea while making friendships that can last a lifetime. We host regular events where we come together to raise money, get to know each other and say “thank you” for the time our volunteers give to us. Recent trips include visits to Kensington Palace and taking part in various fundraising walks in the glorious summer sunshine!
Volunteer Roles
These are the volunteer roles we are currently recruiting for;
Client Support & Form Filling Volunteer
These volunteers are at the heart of an excellent client journey, helping clients to determine what information or advice they need, and helping to access that support either within Citizens Advice, other specialist advice agencies or through local community organisations. Many people struggle to complete these forms due to language barriers, digital exclusion, or the complexity of the forms themselves.These volunteers also support clients by helping them complete important forms—such as benefits applications, housing forms, and other essential paperwork.
Housing Support Volunteer
These volunteers work closely with our Housing Support Lead support our clients with various housing issues, ranging from;
Private and social housing tenancy rights
Evictions and possession proceedings
Disrepair and poor housing conditions
Homelessness applications and duties under the Housing Act 1996
Rent arrears and housing benefit/universal credit housing elements
Volunteer Advisors
* Experienced candidates only * Our Volunteer Advisers explore the client’s circumstances to gain as full a picture as possible and identify key issues where the client needs advice.Using a range of information sources, advisers find the advice that’s most appropriate for the client and what the client can do, presenting everything to the client in a way they can understand and act on.
Become a Trustee
* See details below *
To start your volunteer journey please click the button below and complete our short, easy online application form now!
Become a Trustee
Trustees play a vital role in setting the charity’s direction. You will work collaboratively with other trustees, staff, and volunteers, contributing your skills and experience—particularly in governance, risk/compliance, finance, legal, fundraising, strategy, service delivery, or people leadership—to help ensure Citizens Advice K&C continues to meet the needs of its clients and funders. The role involves attending quarterly board meetings, additional remote meetings, and occasional project work or an annual away day, requiring around three hours a week on average. We welcome applications from people of all backgrounds, especially those underrepresented in the sector, who bring openness, good judgement, communication skills, and a commitment to equity, diversity, and inclusion.
If you would like to discuss your interest in the role, please contact Trustees Joy Rhoades at joy.rhoades@citizensadvicekc.org.uk, or Sarah Goldsmith at sarah.goldmith@citizensadvicekc.org.uk. Alternatively you can email us at volunteer@citizensadvicekc.org.uk for an application pack or apply via the K&C’s Volunteer Centre here
Volunteering FAQs
Will I have to complete an application form/have an interview?
Yes all applicants will have to complete an online application form on our volunteer management ‘Assemble’ platform. We conduct an interview for all our volunteer roles.
How much time will I need to commit to volunteering with CAKC?
Depending on the role, volunteer are required to commit to either one or two days per week. Hours are from 9:30 a.m - 4:30 p.m
Will I get my expenses paid?
All volunteer travel expenses will be paid.
What age restrictions are there on volunteering with CAKC?
Volunteers must be over 18 years of age.
Does CAKC offer work experience placements?
Yes we do but on a limited basis.
I have used the Citizens Advice service recently can I volunteer?
If you’re currently getting help from Citizens Advice, you won’t be able to volunteer with us. We ask that you wait for six months after receiving support before applying to join us as a volunteer.