Volunteer with us
Citizens Advice Kensington and Chelsea is a volunteer-led organisation. This means that we put voluntary staff at the heart of everything we do. Our voluntary staff see and support the majority of our clients and we could not achieve our mission without them. That’s why we make the commitment to give our voluntary staff a first-class volunteering experience: including providing them with support through our rigorous and nationally recognised training programme, and ensuring their commitment is rewarded through exciting social events and community activities.
As a voluntary member of staff at Citizens Advice Kensington and Chelsea, you will be joining a network of 22,000 other volunteers nationally who make a difference in their communities every day.
You can learn more about our volunteer opportunities by reading further on this page.
If you would like to start your volunteer journey with us, please email volunteer@citizensadvicekc.org.uk with your name and preferred contact details, and we’ll get back to you as soon as possible.
Client Support and Adviser roles
All of our voluntary staff begin their volunteer journey with us in the Client Support role. Those carrying out the Client Support role are the friendly face of Citizens Advice Kensington and Chelsea. They help clients to understand how to access our service, explaining to clients what we can and cannot do, and signpost clients to information so that they can find a way forward.
Volunteers can progress through their training to engage with advice work, providing clients information and advice on how to take the next steps to resolve their problems. Our volunteers receive supervision and guidance to build their knowledge and confidence, so that they can support our clients.
Other Voluntary Roles
While most voluntary staff follow a client-facing route, we also welcome interested applicants in the following roles:
Our research and campaign work is the other half of the Citizens Advice mission - to improve the policies and practices that affect people’s lives. We welcome applications from people with a background in research or campaigning.
Research and Campaigns
As a volunteer-led organisation we need support recruiting, inducting and supporting our volunteers to understand the training, resources and procedures at Citizen Advice Kensington and Chelsea. We welcome applications from people with relevant experience for this role.
Volunteer Coordination
For a small charity our reach is huge, so getting the message right for stakeholders is essential for us to fulfil our mission. If you have a background in communications, have experience of designing collateral, or know how to get a message across, we want to hear from you.
Communications Support
We are a charity that welcomes technological change and intend to be a service at the forefront of the interface between advice and technology. We welcome applications from people with a background in computing, software or web-design and understanding of IT hardware.