Volunteer with us
Citizens Advice Kensington and Chelsea (CAKC) is a volunteer-led organisation. This means that we put voluntary staff at the heart of everything we do. Our voluntary staff see and support the majority of our clients and we could not achieve our mission without them. That’s why we make the commitment to give our voluntary staff a first-class volunteering experience: including providing them with support through our rigorous and nationally recognised training programme, and ensuring their commitment is rewarded through exciting social events and community activities.
You can learn more about our volunteer opportunities by reading further on this page or contact us at volunteer@citizensadvicekc.org.uk.
(If you’re currently getting help from Citizens Advice, you won’t be able to volunteer with us. We ask that you wait for six months after receiving support before applying to join us as a volunteer)
Our current volunteer roles
Are you looking to develop your client support skills?
Do you enjoy listening to people, understanding their problems and helping them find the right support?
Now you can use those skills to make a direct impact in your local community as a VOLUNTEER TRAINEE PATHFINDER.
Every week, our Trainee Pathfinders support local Kensington & Chelsea residents by helping them navigate a wide range of issues and connect with the right services. You’ll play an important role at the first point of contact, helping clients understand their options and what to do next.
As a Volunteer Trainee Pathfinder, you’ll develop the skills to:
Carry out triage assessments at our outreaches to understand a client’s needs, urgency and circumstances
Gather key information and identify the main issues affecting a client
Make referrals to specialist organisations and community services where needed
Support clients with form filling and help them navigate relevant processes
Support clients through Adviceline, providing clear information, gathering relevant details and signposting callers to the most appropriate advice and support.
We’ll provide training, guidance and ongoing support to help you develop your skills and confidence.
If you would like to apply, please click the apply tab.
Are you a people person who wants to make a difference?
Do you enjoy helping people, listening to their concerns and supporting them to find a way forward?
As a CLIENT SUPPORT & FORM FILLING VOLUNTEER, you will be one of the first points of contact for clients accessing Citizens Advice Kensington & Chelsea.
You will help clients understand the support available to them, provide essential information and signpost them to the most appropriate service. You will also provide practical form-filling support, helping clients complete forms and applications and ensuring that important information is recorded accurately.
You will have the opportunity to:
Welcome and support clients at their first point of contact with the service.
Listen to clients and understand their needs, helping to identify the key issue they require support with.
Help clients complete forms and applications, particularly where they may need additional support understanding the information required.
Explain information clearly and help clients understand their next steps.
Record relevant client information accurately using the appropriate systems.
We’ll provide training, guidance and ongoing support to help you develop your skills and confidence.
If you would like to apply, please click the apply tab.
Volunteering with us is a chance to give back to the local community while gaining valuable knowledge through Citizens Advice training. You’ll boost your employability by developing new skills, meet like-minded people, and build lasting friendships. Most importantly, you’ll help people access vital support—whether it’s benefits, housing, health services, or guidance with complex forms—while making a real difference to those who are isolated, vulnerable, or struggling.
You’ll have the opportunity to take part in a range of learning opportunities with us including online self-study, shadowing our advice team, and participating in a range of workshops too. You’ll also get to practice what you’ve learned with real clients! Volunteers who complete our training can get nationally recognised certifications.
At Citizens Advice Kensington and Chelsea, you’ll become part of an active and friendly community of people who want to improve the lives of residents in Kensington and Chelsea while making friendships that can last a lifetime. We host regular events where we come together to raise money, get to know each other and say “thank you” for the time our volunteers give to us. Recent trips include visits to Kensington Palace and taking part in various fundraising walks in the glorious summer sunshine!
Volunteering FAQs
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Yes, all applicants will have to complete an online application form on our volunteer management ‘Assemble’ platform. We conduct an interview for all our volunteer roles.
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Depending on the role, volunteer is required to commit to either one or two days per week. Hours are from 9:30 am - 4:30 pm.
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All volunteer travel expenses will be paid.
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Volunteers must be over 18 years of age.
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Yes we do but on a limited basis.
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If you’re currently getting help from Citizens Advice, you won’t be able to volunteer with us. We ask that you wait for six months after receiving support before applying to join us as a volunteer.