Citizens Advice is a network of independent advice charities. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial. We want to bring change in society through our advice, research and campaigns.
At Citizens Advice Kensington and Chelsea, we look for people who share our mission and can bring their skills to a variety of roles. If you’re exploring a career in the charity sector, whether you’ve worked in the sector before or not, then a career at Citizens Advice Kensington and Chelsea could be for you.
Work with us
Our vacancies
Debt Lead and Generalist Advice Supervisor
This exciting new role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people long with them, through a combination of:
On-the-day supervision to our paid and voluntary staff across various workstreams.
Conducting case review of debt issues (supported by our Quality of Advice and Case Review team) to ensure a gold standard in the quality of our advice.
Playing a leadership role in nurturing partnerships, such as with council officers and specialist debt charities, to support our debt advice work and create pathways for client solutions.
Shaping our directory of services for debt advice by supporting our leadership team to identify key areas of debt advice, desired client outcomes, and the steps required to resolve those client issues.
Design and deliver training on debt issues to both paid and voluntary staff, as well as to community stakeholders.
Supervise and monitor volunteers carrying out a small amount of casework where the client’s issue is of sufficient complexity to warrant engaging your expertise.
Guaranteeing compliance with Financial Conduct Authority rules and regulations.
Leading on research and campaign issues relating to debt and identifying where we can make a difference locally through our advocacy and case studies.
Salary: £37,717
Hours: 37.5 hours per week
Deadline: 12th May 2025, 5pm
Process: To apply please send your CV and cover letter to management@citizensadvicekc.org.uk.
Operations Manager
This role is great for a candidate who is ready to make the role their own, and a self-starter keen to make an immediate impact, through a combination of:
Supporting the expansion and transformation of our client advice services by ensuring operational service procedures are established, embedded and monitored.
Exploring, implementing and enabling office and hybrid-working modernisations, including supporting senior members of the operational team
to implement business innovations around hybrid-working software, HR
systems, and integration of technology (possibly including AI) into our work.Alleviating administrative burdens so far as possible on our team delivering advice to clients, helping us to make an even greater impact on our community.
Contributing to the design and development of robust policies that relate to office and outreach coordination, HR support and budgeting.
Supporting our supervisory team in their management of people and relevant office administration duties.
Maintaining and developing office resources, including our office manual, IT equipment, and shared online and offline documents.
Supporting the trustee board and senior members of the leadership team in the delivery of their strategic goals and day-to-day administration.
Salary: £40,000
Hours: 37.5 hours per week
Deadline: 14th May 2025, 12pm
Process: To apply please send your CV and cover letter to management@citizensadvicekc.org.uk.