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Kensington & Chelsea Citizens Advice

We provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.

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We would love to receive your feedback about our services and would be grateful if you could complete the form below so that we can improve our services.

We are hoping that you are satisfied with the service or advice you have received but please do not hesitate to complete the form below if you are unhappy with our services. We may have to get in touch with you so please make sure that you complete all boxes in the form below. We will try to get back to you within 28 days.

Kensington & Chelsea Citizens Advice take complaints very seriously. All complaints will be fully investigated and responded to, we will acknowledge complaints within 5 days and provide a full response within 8 weeks.

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Citizens Advice Kensington & Chelsea is the operating name of Kensington & Chelsea Citizens Advice Bureaux Service, registered office Chelsea Old Town Hall, Kings Road, London SW3 5EB, a Company limited by guarantee, registered number 3174842, Charity registration number 1057195.

Authorised and regulated by the Financial Conduct Authority FRN 617640