Our Services
There are a range of ways you can access our services, so that you can get the advice you need wherever you are in Kensington and Chelsea.
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Online Self-Help
Our website offers 24-hour access to up-to-date information on a range of issues, so that you can find an answer to your issue quickly.
www.citizensadvice.org.uk -
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Telephone Advice
To speak to an adviser call our Adviceline for FREE on 0808 278 7982. Lines are open Monday - Friday from 9am - 5pm.
Call Adviceline Now -
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Advice Appointments
We offer face-to-face appointments for clients who need in-person support.
Our appointments last up to 45 minutes, and are booked via Adviceline or at one of our community drop-in services. -
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Form Filling Appointments
We offer longer face-to-face appointments for clients who need support completing common types of forms, including applications for benefits or applications for things like housing or citizenship.
Our other services
We are proud to partner with funders who help us to deliver Citizens Advice services to clients in particular need or who are otherwise hard to reach.
HMP Wormwood Scrubs
Thanks to funding from the Kensington and Chelsea Foundation, we deliver advice to the residents and prison staff at HMP Wormwood Scrubs, a category B men’s prison situated in White City. Our service has worked in the prison for over 20 years, advising prisoners so that they have the best chance returning to secure housing and incomes upon release, or advising their families while they are serving their sentences.
In partnership with the Dedicated Service at the Royal Borough of Kensington and Chelsea Council, and the NHS, we are able to ensure that bereaved and survivors of the Grenfell Fire, and members of the wider Grenfell community, are able to quickly access advice and support from our service. Our service has developed expertise of the challenges facing members of the Grenfell community, including issues around re-housing and accessing medical support after experiencing trauma.
Grenfell Bereaved and Survivors
In partnership with the Royal Borough of Kensington and Chelsea our advisers take referrals from social services and NHS partners to provide income maximisation and advice services to people with complex health needs across our offices and outreach locations.